Travel Zip Wallet X-Pac VX21 EDC Passport Pouch GEOM Aide

1. Wipe with a damp cloth for daily cleaning. Use mild soap for stubborn stains.
2. For X-Pac fabric, avoid harsh chemicals. A soft brush can remove dirt from texture.
3. Allow to air dry completely before storing. Avoid direct sunlight for extended periods.

• Store in a cool, dry place
• Stuff with paper to maintain shape when not in use.
• Keep zippers closed to prevent deformation
• Apply zipper lubricant periodically for smooth operation
• Avoid overloading beyond recommended capacity

Note: X-Pac and Cordura fabrics are highly durable but not indestructible. Avoid sharp objects and extreme abrasion.

All standard orders are processed and prepared for shipment within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. Please note: if you are purchasing a custom or made-to-order item, processing may require an additional 3–5 business days. During peak seasons or holiday sales, shipments may experience slight delays.

We offer several shipping options so you can choose the one that best suits your needs. Standard domestic shipping typically takes 3 to 7 business days. For those who need their order sooner, an express shipping option is available, which takes 1–3 business days. Shipping costs are calculated automatically at checkout and depend on the package's weight, dimensions, and destination address.

As soon as your order is handed over to the carrier, you will receive a shipping confirmation email containing a unique tracking number. You can use this number to track your package's status in real-time on the carrier's website. Please allow up to 24 hours for the tracking information to update in the system.

We are happy to ship our products worldwide. International delivery times can range from 7 to 21 business days, depending on the destination country and local customs processing. Please note that any import duties, taxes, and other fees that may be charged upon the package's arrival in your country are not included in the item price or shipping cost. The payment of these charges is the sole responsibility of the buyer.

If you experience any issues with your delivery, if your package is delayed, or if you receive a damaged item, please contact our customer support team immediately. We are always ready to help and find the best solution for you.

We have a [30-day] return policy, which means you have [30] days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, unwashed, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at [Insert Email Address] with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

Customers are responsible for paying the return shipping costs unless the item arrived damaged, defective, or you received the wrong product. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted and processed, you can make a separate purchase for the new item.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned. Please note that custom products, special orders, and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or defective. Additionally, we cannot accept returns on sale items or gift cards.

If you have questions or concerns about your specific item, please get in touch with us.

Damaged or Incorrect Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right as quickly as possible.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within [5-10 business days]. Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.

Every item in our store is meticulously handcrafted to order just for you. Because we focus on exceptional quality and do not mass-produce our products, please allow approximately 1 week for your item to be manufactured before it is ready to be shipped.

Yes, absolutely! Since everything is made to order, we welcome custom requests. You can leave your specific preferences—such as a different fabric, custom color, extra pockets, or a specific type of zipper—in the customization notes when placing your order. Please note that depending on the complexity of your request and the materials used, the final price of the item may change. We will always contact you to confirm the final details and any price adjustments before we begin production.