Backpack X-Pac® X50 GEOM UrbEx

All orders are processed and prepared for shipment within 1 week after payment confirmation. Orders are not shipped or delivered on weekends or holidays. Please note: if you are purchasing a custom-made item, processing may require a few additional days. During peak seasons or holiday sales, slight shipping delays may occur.

Delivery typically takes 7-14 business days. Shipping costs are calculated automatically at checkout and depend on the weight, dimensions, and destination address of the package.

Once your order is handed over to the carrier, you will receive a shipping confirmation email containing a unique tracking number. You can use this number to track the real-time status of your package on the carrier's website. Please allow up to 24 hours for the tracking information to update in the system.

We are happy to ship our goods worldwide. International delivery times can range from 7 to 21 business days, depending on the destination country and local customs clearance. Please note that any import duties, taxes, and other fees that may be charged once the package arrives in your country are not included in the item price or shipping cost. Payment of these charges is the sole responsibility of the buyer.

If you experience any shipping issues, if your package is delayed, or if you receive a damaged item, please contact our customer support team immediately. We are always ready to help and find the best solution for you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, unwashed, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at [geombags@gmail.com] with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for paying return shipping costs, except in cases where the item arrived damaged, defective, or you received the wrong item. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and processed, make a separate purchase for the new item.

Certain types of items cannot be returned. Please note that custom-made products, special orders, and personalized items are final sale and cannot be returned or exchanged unless they are damaged or defective. Additionally, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right as quickly as possible.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within [5-10 business days]. Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.

Every item in our shop is carefully handcrafted to order just for you. Since we focus on exceptional quality and do not mass-produce our goods, please allow approximately 1 week for your item to be crafted before it is ready to ship.

Yes, absolutely! Since everything is made to order, we welcome custom requests. You can leave your specific wishes—such as a different fabric, custom color, extra pockets, or a specific type of zipper—in the customization notes during checkout.

Please note that depending on the complexity of your request and the materials used, the final price of the item may change. We will always contact you to confirm the final details and any price adjustments before starting production.